PRIVACY POLICY
Last updated: June 2026
1. Who We Are
Diane Hammond Independent Hearing Healthcare is a sole trader audiology practice providing independent hearing healthcare services across Warwickshire and Northamptonshire.
Business address: Rugby Chiropractic, 80 Clifton Road, Rugby, CV21 3QX Email: dianeehamm@aol.com Phone: 07986 166973 Website: https://hearing-services.co.uk ICO Registration Number: [TO BE INSERTED]
Diane Hammond is the data controller for the purposes of UK data protection law.
2. What Personal Data We Collect
When you submit an enquiry via our website contact form, we collect your name, email address, phone number, the service you are enquiring about, and any additional information you choose to include in the message field.
Please be aware that if you include details about your hearing or health in your message, this constitutes special category data under UK GDPR and will be handled accordingly.
When you attend an appointment, we collect and maintain personal details such as your name, date of birth, address and contact information, along with your medical and audiological history, assessment results, and records of any hearing aids fitted or serviced.
Clinical records are maintained in paper form and on NOAH audiological software, stored on a password-protected device.
3. Special Category Data
Health information is classified as special category data under the UK General Data Protection Regulation (UK GDPR). As an audiology practice, we process health data in order to provide clinical services. We do so under Article 9(2)(h) UK GDPR and Schedule 1, Part 1, paragraph 2 of the Data Protection Act 2018.
4. How We Use Your Data
We use your personal data to respond to enquiries, book and manage appointments, provide our audiology services, maintain accurate clinical records, and comply with legal and regulatory obligations.
We do not use your data for marketing purposes and we do not send newsletters or promotional emails.
5. Legal Basis for Processing
We process your personal data on the basis of contract, legitimate interests, legal obligation, and where necessary, vital interests.
6. How We Store and Protect Your Data
Paper records are held securely on our premises. Digital records are held within NOAH software on a password-protected laptop. We take appropriate measures to protect your data against unauthorised access, loss, or destruction.
We do not transfer your personal data outside the United Kingdom.
7. How Long We Keep Your Data
We retain clinical records until one year after we are notified of a patient’s death, at which point records are securely destroyed.
Enquiries received via the website contact form that do not result in an appointment are retained only for as long as necessary to respond to the enquiry.
8. Who We Share Your Data With
We do not share your personal data with third parties for marketing or commercial purposes. We may share data with other healthcare professionals where clinically necessary and with your knowledge, or where we are legally required to do so.
We do not use third-party marketing platforms, analytics tools, or booking systems.
9. Cookies
Our website may use basic cookies necessary for the site to function. We do not use tracking, advertising, or analytics cookies.
10. Your Rights
Under UK GDPR you have the right to access, correct, erase, restrict, or port your personal data, and to object to certain types of processing. To exercise any of these rights, please contact us at dianeehamm@aol.com. We will respond within one calendar month.
11. Right to Complain
If you have concerns about how we handle your data, you can contact the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would always encourage you to contact us first so we can address your concerns directly.
12. Changes to This Policy
We may update this policy from time to time. Any changes will be published on this page with an updated date.
